Welcome to Nuvari. These Terms of Service ("Terms") govern your access to and use of the website, mobile applications, and services (collectively, the "Services") provided by Nuvari Health, LLC ("Nuvari," "we," "us," or "our"), a New Jersey limited liability company.
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
By creating an account, completing an assessment, placing an order, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Telehealth Informed Consent. These Terms constitute a legally binding agreement between you and Nuvari Health, LLC.
To use our Services, you must:
By using our Services, you represent and warrant that you meet all eligibility requirements.
To access certain features of our Services, you must create an account. When registering, you agree to:
We reserve the right to suspend or terminate your account if any information provided is inaccurate, misleading, or incomplete.
Nuvari provides a technology platform that connects patients with licensed healthcare providers for physician-directed wellness services via telehealth. Our Services include:
Important: Nuvari is a technology and wellness platform. We do not practice medicine. All clinical decisions, including diagnosis, treatment, and prescribing, are made by independent licensed healthcare providers. Not all patients will qualify for prescription medications. A healthcare provider may determine that treatment is not appropriate for you.
Our telehealth services are provided in partnership with CareValidate and its network of licensed physicians. By using our Services, you acknowledge and agree to the terms of our Telehealth Informed Consent. Telehealth consultations are not a replacement for in-person medical care, and you should seek emergency care when appropriate.
All prices are listed in U.S. dollars and are subject to change. Current pricing for all protocols is available on our website. Prices do not include applicable taxes, which will be calculated at checkout.
Certain protocols are offered as monthly subscriptions. By subscribing, you authorize Nuvari to charge your payment method on a recurring basis at the then-current rate until you cancel.
Subscriptions automatically renew each billing cycle unless cancelled before the renewal date. You will receive a reminder email before each renewal. Renewal charges are processed on the same date each month (or the nearest available date).
You may cancel your subscription at any time through your account settings or by contacting us at legal@nuvarihealth.com. Cancellation takes effect at the end of the current billing period. No refunds will be issued for partial billing periods.
Due to the custom nature of compounded medications, refunds are generally not available once a prescription has been filled and shipped. Refund requests for other circumstances will be reviewed on a case-by-case basis.
You agree not to:
All content, features, and functionality of our Services — including text, graphics, logos, icons, images, audio, software, and the "Nuvari" name and mark — are owned by or licensed to Nuvari Health, LLC and are protected by United States and international intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any of our content without our prior written consent.
By submitting content through our Services (including health assessments, messages, and feedback), you grant Nuvari a non-exclusive, royalty-free, worldwide license to use, store, and process that content as necessary to provide and improve our Services. You retain ownership of your content, and we will handle your health information in accordance with our Privacy Policy and applicable HIPAA regulations.
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, NUVARI DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that our Services will be uninterrupted, error-free, or secure, or that any defects will be corrected. We do not guarantee specific health outcomes from the use of our Services or any prescribed medications.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NUVARI HEALTH, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO NUVARI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Nuvari is not liable for clinical decisions made by independent healthcare providers, actions of third-party pharmacies, or any adverse reactions to prescribed medications.
You agree to indemnify, defend, and hold harmless Nuvari Health, LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising from your use of the Services, violation of these Terms, or infringement of any rights of another party.
These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in the State of New Jersey for the resolution of any disputes arising from these Terms or your use of our Services.
Before filing any formal legal action, you agree to first contact us at legal@nuvarihealth.com and attempt to resolve the dispute informally for at least thirty (30) days.
If informal resolution fails, any dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in the State of New Jersey. The arbitrator's decision shall be final and binding.
You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.
We may suspend or terminate your access to our Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination (including Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution) shall survive.
We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of the Services after such changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using our Services.
If any provision of these Terms is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, Telehealth Informed Consent, and Consumer Health Data Privacy Policy, constitute the entire agreement between you and Nuvari Health, LLC regarding the use of our Services.
If you have questions about these Terms, please contact us:
Nuvari Health, LLC
Email: legal@nuvarihealth.com
Website: nuvarihealth.com