Refund & Cancellation Policy
Effective Date: August 3, 2026 | Last Updated: September 30, 2026
This Refund & Cancellation Policy explains when refunds are available, how subscriptions are cancelled, and the procedures for handling order issues. By placing an order with Nuvari LLC ("Nuvari," "we," "us," or "our"), you agree to the terms below.
1. Federal Pharmacy Law: Why Refunds Are Limited
Federal pharmacy law prohibits licensed pharmacies from accepting returned prescription medications, regardless of whether the medication has been opened. This is a federal safety requirement, not a Nuvari business choice. As a result, once a prescription has been compounded and shipped, the medication itself cannot be refunded.
Nuvari is not the dispensing pharmacy. We are a wellness storefront and technology platform. Prescriptions are filled and shipped by our clinical services partner's licensed US compounding pharmacies.
2. When You Will Receive a Refund
2.1 Physician Declines Your Protocol
If the licensed physician reviewing your assessment determines that the requested protocol is not medically appropriate for you, no prescription will be issued and you will not be charged. If a payment has already been taken (for example, on a membership signup), the full amount will be refunded to your original payment method.
2.2 Cancelling After Approval
You are charged only after a licensed provider approves your treatment. Once that payment is made, it is not refunded. That includes cancelling before your medication is prepared or shipped. Cancelling stops all future charges, and refills you have already paid for will still ship. If you end a 6- or 12-month plan early, a one-time adjustment may apply (see Section 4).
2.3 Duplicate or Erroneous Charge
If you are charged twice for the same shipment or charged in error, we will reverse the erroneous charge in full once verified.
2.4 Lost or Damaged Shipment
Lost or damaged shipments are handled under our Shipping Policy. Refund or reshipment is evaluated after the carrier resolves the claim. See Shipping Policy Section 9 for the full procedure.
3. When You Will NOT Receive a Refund
- After medication has been compounded and shipped — federal law prohibits accepting returned prescription medications
- Unused or partially used medication — for the same reason as above
- Side effects or therapeutic outcome — Nuvari does not guarantee any medical outcome; side effects do not entitle you to a refund (always discuss adverse events with your prescriber and, in an emergency, call 911)
- Payments already made — cancelling stops future charges but does not refund past payments. Refills you have paid for still ship.
- Failed delivery due to inaccurate address or refused delivery — a new shipment will require new fulfillment and may incur additional cost
4. Cancelling a Subscription or Membership
You may cancel your subscription or membership at any time through your patient portal or by emailing hello@nuvarihealth.com. Cancelling stops all future charges right away.
After cancellation, you will not be charged for subsequent billing periods. Any shipments already scheduled within your current paid period will continue to ship. Cancellation does not entitle you to a refund of the current period's fee.
If you cancel a 6- or 12-month plan before its term ends, the months of medication shipped on that plan are repriced at the per-month price of that treatment’s shortest plan, and the difference from what you paid is charged to your payment method on file. My Nuvari shows the amount before you confirm.
Sometimes we can’t confirm that amount at the moment you cancel. If so, My Nuvari tells you before you confirm, and nothing is charged that day. Our team then works out the amount from your order records. Any amount due is recorded as a balance on your account, and we email you the amount and a secure link to pay it, to the email address on your account. We never charge a balance to your payment method automatically. A new order can be completed once the balance is paid through that link, as a separate charge with its own receipt; if you start a new order before paying, we’ll email the link again. If you think a balance is wrong, email hello@nuvarihealth.com before paying and we’ll review it.
5. Membership Renewal
Nuvari+ memberships renew automatically — monthly or yearly, depending on the option you chose — until you cancel. There is no minimum commitment. Treatment plans renew at the length you chose (1, 2, 3, 6 or 12 months) until you cancel; ending a 6- or 12-month plan early may carry the adjustment in Section 4. Most physician-directed protocols (especially GLP-1 weight management, hormone optimization, peptide therapy, and skin protocols) need time to produce results, so we recommend giving your protocol several months to work — but that choice is always yours.
You may cancel at any time with effect at the end of your current billing period, as described in Section 4.
6. Refund Method and Timing
Approved refunds are issued to the original payment method. Most refunds appear within 5–10 business days of approval, though some card issuers take longer. We do not issue refunds as cash, check, or to a different payment method.
7. How to Request a Refund
Contact hello@nuvarihealth.com with:
- Your full name and the email associated with your account
- Your order number or membership ID
- A brief description of the refund reason
- For lost or damaged shipments: the carrier claim number and any supporting photos
We respond to refund requests within two business days. Complex cases (lost shipments awaiting carrier resolution, disputed charges) may take longer.
8. Chargebacks and Disputes
If you believe a charge is unauthorized or in error, please contact us at hello@nuvarihealth.com before filing a chargeback with your bank or credit card issuer. Most issues can be resolved directly and quickly. If a chargeback is filed after a valid prescription has been filled, we may need to pause the account while it is resolved — reaching out to us first is almost always the faster path.
9. Clinical Concerns Are Not Refund Requests
If you experience side effects, an adverse reaction, or have a clinical concern about your protocol, contact your prescribing physician through your patient portal. A clinical concern is not a refund request and will not pause billing. If you are experiencing a medical emergency, call 911 immediately or go to your nearest emergency room.
10. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of our services after an update constitutes acceptance of the revised policy.
11. Contact Information
For refund and cancellation questions:
Nuvari LLC
Email: hello@nuvarihealth.com
Website: nuvarihealth.com
See also: Shipping Policy | Terms of Service | Privacy Policy
