Refund & Cancellation Policy

Effective Date: May 24, 2026  |  Last Updated: May 24, 2026

This Refund & Cancellation Policy explains when refunds are available, how subscriptions are cancelled, and the procedures for handling order issues. By placing an order with Nuvari Health, LLC ("Nuvari," "we," "us," or "our"), you agree to the terms below.

1. Federal Pharmacy Law: Why Refunds Are Limited

Federal pharmacy law prohibits licensed pharmacies from accepting returned prescription medications, regardless of whether the medication has been opened. This is a federal safety requirement, not a Nuvari business choice. As a result, once a prescription has been compounded and shipped, the medication itself cannot be refunded.

Nuvari is not the dispensing pharmacy. We are a wellness storefront and technology platform. Prescriptions are filled and shipped by our clinical services partner's licensed US compounding pharmacies.

2. When You Will Receive a Refund

2.1 Physician Declines Your Protocol

If the licensed physician reviewing your assessment determines that the requested protocol is not medically appropriate for you, no prescription will be issued and you will not be charged. If a payment has already been taken (for example, on a membership signup), the full amount will be refunded to your original payment method.

2.2 Cancellation Before Pharmacy Fulfillment

If you cancel your order after physician approval but before the dispensing pharmacy has compounded and packed your medication, you will receive a full refund. Once the pharmacy has begun compounding (typically within 24–48 hours of physician approval), cancellation may no longer be possible. Contact hello@nuvarihealth.com as soon as possible if you wish to cancel.

2.3 Duplicate or Erroneous Charge

If you are charged twice for the same shipment or charged in error, we will reverse the erroneous charge in full once verified.

2.4 Lost or Damaged Shipment

Lost or damaged shipments are handled under our Shipping Policy. Refund or reshipment is evaluated after the carrier resolves the claim. See Shipping Policy Section 9 for the full procedure.

3. When You Will NOT Receive a Refund

• After medication has been compounded and shipped — federal law prohibits accepting returned prescription medications
• Unused or partially used medication — for the same reason as above
• Side effects or therapeutic outcome — Nuvari does not guarantee any medical outcome; side effects do not entitle you to a refund (always discuss adverse events with your prescriber and, in an emergency, call 911)
• Subscription periods you have already used — cancellation takes effect at the end of the current billing period; no prorated refunds are issued for partial periods
• Membership minimum (Section 5) — membership requires a 3-month minimum commitment; cancellation requests during the minimum are processed but billing continues through the end of the minimum term
• Failed delivery due to inaccurate address or refused delivery — a new shipment will require new fulfillment and may incur additional cost

4. Cancelling a Subscription or Membership

You may cancel your subscription or membership at any time through your patient portal or by emailing hello@nuvarihealth.com. Cancellation takes effect at the end of your current billing period.

After cancellation, you will not be charged for subsequent billing periods. Any shipments already scheduled within your current paid period will continue to ship. Cancellation does not entitle you to a refund of the current period's fee.

5. 3-Month Membership Minimum

Nuvari memberships require a 3-month minimum commitment. We require this because most physician-directed protocols (especially GLP-1 weight management, hormone optimization, peptide therapy, and skin protocols) need time to produce results. The 3-month window gives your provider data to optimize your dosage and protocol.

You may request cancellation at any time during the 3-month minimum, but billing will continue monthly through the end of the minimum term. After the 3-month minimum, you may cancel at any time with effect at the end of your current billing period.

6. Refund Method and Timing

Approved refunds are issued to the original payment method. Most refunds appear within 5–10 business days of approval, though some card issuers take longer. We do not issue refunds as cash, check, or to a different payment method.

7. How to Request a Refund

Contact hello@nuvarihealth.com with:

• Your full name and the email associated with your account
• Your order number or membership ID
• A brief description of the refund reason
• For lost or damaged shipments: the carrier claim number and any supporting photos

We respond to refund requests within two business days. Complex cases (lost shipments awaiting carrier resolution, disputed charges) may take longer.

8. Chargebacks and Disputes

If you believe a charge is unauthorized or in error, please contact us at hello@nuvarihealth.com before filing a chargeback with your bank or credit card issuer. Most issues can be resolved directly and quickly. Filing a chargeback after a valid prescription has been filled may result in account suspension and may be referred to collections.

9. Clinical Concerns Are Not Refund Requests

If you experience side effects, an adverse reaction, or have a clinical concern about your protocol, contact your prescribing physician through your patient portal. A clinical concern is not a refund request and will not pause billing. If you are experiencing a medical emergency, call 911 immediately or go to your nearest emergency room.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of our services after an update constitutes acceptance of the revised policy.

11. Contact Information

For refund and cancellation questions:

Nuvari Health, LLC
Email: hello@nuvarihealth.com
Website: nuvarihealth.com

See also: Shipping Policy | Terms of Service | Privacy Policy