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Have a question about your protocol, your account, or how Nuvari works? Reach out and we'll get back to you within 24 hours.

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Hours

Monday – Friday, 9am – 6pm EST

Response Time

Within 24 hours on business days

Members

Active members can message their provider anytime through the patient portal for clinical questions — responses during business hours.

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We'll respond within 24 hours on business days.

Common support questions

Where do you ship? ▾
Nuvari ships to all 50 US states and the District of Columbia. Our physician network includes providers licensed in every state. Eligibility for a specific protocol is confirmed by your physician during the assessment review and depends on your medical history, the protocol selected, and any applicable state-level restrictions. Read the full Shipping Policy →
How do I track my order? ▾
Once your medication ships, you'll receive a tracking number via email. You can also check your order status in your patient portal.
How do I cancel my subscription? ▾
Membership is monthly or annual — cancel anytime in My Nuvari or by emailing hello@nuvarihealth.com, with no penalties.
I have a clinical question about my protocol. ▾
For clinical questions, please message your provider directly through the patient portal. They can address dosage questions, side effects, and protocol adjustments.
Can I change my protocol? ▾
Yes. Contact your provider through the patient portal to discuss switching protocols. They will evaluate whether a different protocol may be more appropriate for your goals.
What if I experience side effects? ▾
If you experience any adverse effects, message your provider immediately through the patient portal. For emergencies, please call 911 or visit your nearest emergency room.
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