Shipping Policy

Effective Date: May 24, 2026  |  Last Updated: May 24, 2026

This Shipping Policy explains how Nuvari Health, LLC ("Nuvari," "we," "us," or "our") and our clinical services partner fulfill and ship prescription protocols ordered through nuvarihealth.com. By placing an order, you agree to the terms below.

1. Where We Ship

Nuvari ships to all 50 US states and the District of Columbia. We do not ship internationally, to US territories (Puerto Rico, US Virgin Islands, Guam, American Samoa, Northern Mariana Islands), or to APO/FPO military addresses at this time.

Eligibility for a specific protocol is confirmed by your physician during the assessment review and depends on your medical history, the protocol selected, and any applicable state-level restrictions on the medication.

2. Who Ships Your Order

Nuvari is a wellness storefront and technology platform. We do not handle, store, dispense, or ship medications. Once a licensed physician (provided through our clinical services partner) issues a prescription, the prescription is routed to a licensed US compounding pharmacy. The pharmacy compounds and ships your medication directly to the address on file in your account.

The dispensing pharmacy is the merchant of record for the medication itself. Nuvari's role is limited to storefront services, account management, customer support, and shipping coordination.

3. Shipping Cost

3.1 Members

If you are an active Nuvari member, standard shipping is included in your monthly membership at no additional cost. Applicable sales tax is also included.

3.2 Non-Member / One-Time Purchases

For non-member or one-time purchases, shipping cost is calculated at checkout based on your destination and the carrier's rates. Applicable sales tax is also calculated at checkout based on your shipping address. Both line items are displayed before you complete the order — there are no hidden fees.

3.3 Expedited / Overnight

Expedited or overnight shipping may be available for an additional fee, depending on the medication and the dispensing pharmacy's policies. When available, the upgrade option will be shown at checkout.

4. Order Processing & Delivery Timing

From the time you complete your assessment to the time your medication arrives, the typical timeline is:

• Physician review: within 24 hours of assessment submission
• Pharmacy compounding and ship-out: within 24–48 hours of physician approval
• Carrier transit: typically 3–5 business days via expedited shipping
• Total typical timeline: 5–7 business days from assessment to delivery

These are typical timelines, not guarantees. Carrier delays, weather, holiday volume, controlled-substance hold periods, and physician follow-up requests may extend delivery. You will receive a tracking number by email when your medication ships.

5. Carriers

The dispensing pharmacy selects the carrier based on the medication's handling requirements, your destination, and shipping speed. Common carriers include UPS, FedEx, and USPS Priority. Specialty couriers may be used for medications requiring strict temperature control or specific delivery windows.

6. Temperature-Sensitive Medications (Cold Chain)

Several Phase 1 protocols (including GLP-1 weight management, peptide therapy, NAD+, and certain hormone protocols) require refrigeration. These medications are shipped in insulated containers with cold packs to maintain proper temperature throughout transit. Cold-chain shipments may use expedited services to minimize time in transit.

When you receive a cold-chain shipment, refrigerate the medication immediately upon arrival. Most cold packs remain effective for 48–72 hours; some warming during transit is normal and does not necessarily compromise the medication. If you receive a shipment that appears compromised (cold packs fully thawed, container damaged, medication leaking, or arrival significantly delayed), do not use the medication. Follow the lost or damaged package procedure in Section 9.

7. Signature on Delivery

Some shipments may require an adult signature on delivery, depending on the medication, the dispensing pharmacy's policy, and your state's regulations. If a signature is required, your tracking confirmation email will indicate this in advance. Packages requiring signature cannot be left unattended; the carrier will leave a notice for re-delivery if no one is available.

8. Discreet Packaging

All shipments arrive in plain, unmarked packaging. The exterior does not display the medication name, the protocol name, "Nuvari," "pharmacy," or any indication of the package contents. Return address is the dispensing pharmacy.

9. Lost or Damaged Packages

If your tracking shows your package was delivered but you cannot locate it, or if your package arrives damaged or with compromised cold-chain packaging:

1. File a claim directly with the carrier first (UPS, FedEx, USPS, etc.). Most carriers require the claim to be filed within a specific window from the delivery or expected delivery date.
2. Contact Nuvari support at hello@nuvarihealth.com within 7 days of the issue. Include your order number, tracking number, and a brief description of the problem. Photos of damaged packaging or product are helpful.
3. Once the carrier resolves the claim, Nuvari and the dispensing pharmacy will evaluate reshipment or refund options. Resolution depends on the carrier outcome, the cause of the loss or damage, and applicable pharmacy and federal law.

Federal pharmacy law prohibits pharmacies from accepting returned prescription medications. Reshipments of compounded medications, where approved, will be processed as a new fulfillment by the dispensing pharmacy.

10. Address Changes

You may change your shipping address at any time before a shipment has been processed by the pharmacy. Once the pharmacy has packed and labeled a shipment, the address cannot be modified. To update your address, go to your patient portal or contact hello@nuvarihealth.com.

The shipping address you provide must be a residential or business address where you can receive mail. We do not ship to PO Boxes for prescription medications, because adult signature confirmation and cold-chain handling require a physical delivery point.

11. Failed Delivery / Return to Sender

If a shipment cannot be delivered (incorrect address, no recipient available for required signature after multiple delivery attempts, refused delivery, or other carrier-reported delivery failure), the package will be returned to the dispensing pharmacy. Federal law prohibits the pharmacy from re-dispensing returned prescription medications. Reshipment will require a new prescription fulfillment cycle and may incur additional shipping cost (member benefits permitting).

12. Holidays & Weather Delays

Carrier holiday schedules, severe weather, and natural disasters may delay shipments. We monitor known disruptions and will notify you by email if your shipment is materially affected. Such delays are outside Nuvari's and the carrier's control and do not entitle you to a refund or expedited reshipment.

13. Controlled Substances

For Phase 1 protocols that include controlled substances (such as testosterone, a Schedule III controlled substance), additional federal and state requirements apply, including DEA registration of the prescribing physician and dispensing pharmacy, electronic prescribing of controlled substances (EPCS), state prescription drug monitoring program (PDMP) reporting where applicable, and adult signature on delivery. Your physician and pharmacy will follow all applicable requirements; some controlled-substance shipments may take longer to process or have additional delivery restrictions.

14. Changes to This Policy

We may update this Shipping Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of our services after an update constitutes acceptance of the revised policy.

15. Contact Information

For questions about shipping, tracking, or delivery, please contact us:

Nuvari Health, LLC
Email: hello@nuvarihealth.com
Website: nuvarihealth.com

See also: Refund & Cancellation Policy | Terms of Service | Privacy Policy